FIRE HORSE SYSTEMS

Fire Horse for roofers

The week after a storm decides your year.

When the wind comes through, every roofer in the county gets called at once. The ones who answer fill their spring. We make sure you're one of them - and we go back through the bids you already wrote.

Get a free audit 1 888-565-6168

No contract, cancel any time, running before the next storm

Week after the storm · call log

7:05am · shingles in the yard

Crew already on a roof. Answered and booked an inspection.

Booked

1:30pm · ceiling stain spreading

Nobody in the office. Texted back in 9 seconds.

Booked

8:40pm · active leak, bucket under it

After hours. Triaged as urgent, tarp scheduled first thing.

Booked

Illustrative example, not a real account

An HVAC shop we run this for

13 50+

Google reviews, in a matter of weeks

ECHA HVAC in Sacramento started at thirteen reviews. We asked their past customers as well as their new ones, answered everything that came in, and the count did the rest. The same review engine runs on every trade we serve - this is the shop that has been on it longest.

echahvacsacramento.com

Where roofing work leaks

Three leaks, and none of them are about your pricing.

The storm week phone

The two weeks after a storm are worth more than the rest of the quarter, and they're the two weeks you can't answer. Every unanswered call is a roof somebody else is measuring.

The bid that went quiet

You climbed up, you measured, you wrote it. Then silence. Roofing bids don't get declined, they get shopped - and the company that follows up is the one that signs.

The repair you didn't want anyway

Small repairs are a nuisance until you count them. They're also how you get the replacement three years later, and how you get reviews in a trade where nobody has any.

Research on lead response is consistent about the shape of this: answering first matters more than answering best. See the sourced figures on the homepage.

Your numbers, not averages

What a storm week costs you.

Put in a storm week, not a quiet one. That's the week the money is on the table.

Worksheet

Run your own numbers

Walking out the door, every month

$12,346

Assumes a third of missed callers would have booked. The rest of them called somebody else. Replacement bids aren't in this figure.

Show me where it's leaking

What we install in a roofing company

Set up for storm weeks, not a generic business.

1

Found

Your listing says what you do, where you work, and that you’re open.

2

Answered

Somebody picks up, or texts back in seconds. Most work is lost right here.

3

Booked

The conversation ends with a slot on the calendar, not a callback.

4

Asked

The finished job turns into a review, which feeds gate one.

5

Chased

The quote that went quiet gets asked again until you get an answer.

Miss one gate and the rest doesn’t matter. Everything below sits on one of these five.

01 · Answering

It knows an active leak from a missing shingle.

Trained on your service area, your inspection terms, whether you handle insurance claims, and what counts as urgent. It triages, gives the honest window, and books the inspection. Anything it can't handle comes to you with the details already collected.

· Missed call comes back as a text in seconds

· After-hours and weekend calls answered and booked

· Knows whether you take insurance work, so claims calls get routed right

· Chat and live voice on your website, same brain

Missed call · 1:30pm LIVE
Sorry we missed you - this is Sierra Roofing. What are you seeing, and what’s the address?
Brown stain on the ceiling getting bigger. 2214 Bell Ave.
We can get someone out to look Thursday morning. Inspection is free and we'll send photos of whatever we find. Want the slot?
Yes please
Inspection booked 4 min · Thu AM

Illustrative example, not a real account

Unsold quotes · last 60 days

19 open · $214,000

Full tear-off and replacement

$18,400

Quoted 38 days ago · no reply

“Hi Ray - still weighing up the replacement? We've got a crew free the week of the 14th and I can hold the bid price if you want it done before the rain.”

Replied same day · install booked

Flashing and valley repair

Quoted 21 days ago · follow-up 2 sent

$2,300

Gutter replacement

Closed out · went with somebody else

$4,100

Illustrative example, not a real account

02 · Quotes you already wrote

Every bid you climbed a ladder for, asked again.

A replacement bid costs you a morning to produce and is the most shopped number in your business. We follow up on the open ones by text in your name until you get a yes or a no.

Same for the repairs you flagged and nobody booked - the flashing, the valley, the vent boots.

Reads from ServiceTitan, Housecall Pro, Jobber, Workiz, or QuickBooks. Somewhere else? We'll look before you sign anything.

03 · Reviews

Asked after every job, including the ones from three years ago.

Roofing is a trade where almost nobody has reviews, which means a handful of recent ones puts you above companies four times your size. We ask your back catalog as well as your new customers.

· Check-in first, ask second - problems surface before reviews do

· Every review answered, usually within the hour

· Insurance-claim customers asked once the claim closes, not mid-fight

Review count and rating are the part of local ranking that responds to effort. The other two levers are your address and your categories - see the homepage.

An HVAC shop · at signup

13

Google reviews on the profile

Years of finished jobs, none of them asked.

A few weeks later

50+

Google reviews on the profile

Past customers asked alongside the new ones. Nothing about the work changed.

How this works

Start with one thing. Add the next when it's earned.

Same ladder for every trade. Most roofing companies start on Reputation in winter and move up before storm season.

Start here

Reputation

Get found, get chosen.

  • Google Business Profile managed and kept current
  • Automatic review requests after every job
  • Every review answered, usually within the hour
  • Your best reviews posted to social
  • Monthly report showing what moved

$397/mo

Recommended

Step 2

Reputation + Response

Nothing rings out.

  • Everything in Reputation, plus:
  • Missed-call text-back within seconds
  • AI answers texts and books the job
  • AI picks up calls after hours
  • One inbox for calls, texts, email, and Facebook

$897/mo

Step 3

The Full Shop

Everything, running together.

  • Everything in Reputation + Response, plus:
  • Website hosting, monitoring, and unlimited edits
  • New service and city pages as you grow
  • Quarterly strategy call
  • Requires a website build, see below

$1,094/mo

Website build is separate: $3,500 one time, and the finished site belongs to you whether you stay or not. Hosting is included with any monthly plan. Ongoing edits and new pages are $197/mo, optional.

Roofer questions

What shop owners ask us.

Will it quote a roof over the phone?

Never. It gives your inspection terms and books someone to go and look. Square-foot pricing over text is how you end up honoring a number nobody measured.

Can it handle insurance claim calls?

It asks whether there's a claim, captures the carrier and the adjuster's details, and routes it to whoever handles claims in your shop. It doesn't give advice about coverage.

Storm chasers are already door-knocking. Does this help?

It gets you answering while they're still driving between houses. Speed and a review count are the two things a homeowner uses to tell you apart from an out-of-state plate.

Half our work is commercial. Does this fit?

The answering and bid follow-up do. Reviews matter less on bid work, and we'll say so rather than sell you the top rung.

Is there a contract?

No. Month to month. Cancel any time and service runs through the month you've already paid for.

Two roofers in fall-protection harnesses tearing off old asphalt shingles down to the decking

Let's see what a storm week is costing you.

We'll record a short video showing where the work is leaking - your profile, your call handling, your open quotes - and send it over. No call required.

Phone 1 888-565-6168
Email info@firehorse-systems.com

Get a free audit

Two minutes now, a video back within a day.

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