FIRE HORSE SYSTEMS

Fire Horse for caterers

She emailed four caterers. Two will answer today.

Nobody plans an event with one caterer. They send the same date to a handful and book the one who answers first and follows up. We make that you - and we chase every proposal that went quiet.

Get a free audit 1 888-565-6168

No contract, cancel any time, running before your next booking season

One inquiry · four caterers

You · 11 minutes

Date confirmed open, per-head range given, tasting offered.

Tasting

Caterer two · next morning

Second in the door. Still in the running.

Maybe

Caterer three · three days

She had already paid a deposit.

Too late

Caterer four · never

Form went to an inbox nobody watches on weekends.

Lost

Illustrative example, not a real account

A shop we run this for

13 50+

Google reviews, in a matter of weeks

ECHA HVAC in Sacramento started at thirteen reviews. We asked their past customers as well as their new ones, answered everything that came in, and the count did the rest. Different trade, same review engine - and reviews decide more in catering than in almost any other local business.

echahvacsacramento.com

Where catering work leaks

A caterer doesn't lose an emergency. You lose a calendar.

A plumber loses one job when the phone rings out. You lose a Saturday in October, and there's only one of those.

The inquiry that sat overnight

Event inquiries arrive on evenings and weekends, when you're on site serving somebody else's event. By Monday she has two proposals and a favorite.

The proposal nobody chased

You built a menu, priced a bar, laid out a floor plan. Then silence. Nobody says no to a caterer - they just book somebody who asked twice.

The corporate client who forgot

The office that ordered every month until the person who booked it changed jobs. Nobody in your kitchen noticed, because nothing broke.

The pattern is the same as every trade we work in: the business that responds first and follows up wins the work. See the sourced figures on the homepage.

Your numbers, not averages

What the quiet proposals are worth.

Not missed calls - proposals. Count the ones you sent last month that never got an answer either way.

Worksheet

Run your own numbers

Sitting in quiet proposals, every month

$12,150

Assumes one in five of the quiet ones books when somebody follows up properly. Booked dates you'd have won anyway aren't in this figure.

Show me where it's leaking

The whole thing, in order

One system, five gates between an inquiry and a deposit.

1

Found

Your listing shows the events you cater and the reviews to back it.

2

Answered

Her date gets a yes or no within minutes, not next business day.

3

Quoted

Head count, budget and dietary needs collected before you cost it.

4

Chased

The quiet proposal gets asked again until the date is booked or released.

5

Asked

The event turns into a review and a reason to call you again.

Miss one gate and the rest doesn't matter. Everything below sits on one of these five.

01 · Answering

It knows what's already on the calendar.

The first question every inquiry asks is whether you're free. Connected to your calendar, it answers that in seconds - then collects head count, venue, budget and dietary needs while she's still interested.

· Date availability answered instantly, evenings and weekends

· Head count, venue, budget and dietary needs collected up front

· Per-head ranges you approve, never a final price

· Books the tasting or the call, not a callback

· Chat and live voice on your website, same brain

It can hold a date provisionally for 48 hours and tell you it did. It never confirms a booking without you.

Website inquiry · Sun 8:12pm LIVE
Are you free October 18th? Wedding, about 120 people.
October 18th is open. 120 is comfortably in range for us. Plated dinners run $68 to $92 a head depending on the menu - is there a budget you're working to?
Around $9k for food. Two vegetarians and a gluten free.
That works. I've held the 18th for 48 hours so nobody takes it while you decide. Chef has tasting slots Thursday 6pm or Saturday 11am - which suits?
Tasting booked 11 min · Thu 6pm

Illustrative example, not a real account

Open proposals · by event date

14 open · $126,400

Wedding · Oct 18 · 120 guests

$9,400

Proposal sent 9 days ago · no reply · date still held

“Hi Megan - still holding October 18th for you, but I'll need to release it Friday if you're going another way. No hard feelings either way, just don't want you to lose the date.”

Replied in 40 min · deposit paid

Corporate lunch · Sep 4 · 40

Sent 4 days ago · follow-up 1 sent

$1,850

Anniversary party · Aug 30

Closed out · booked elsewhere · date released

$4,200

Illustrative example, not a real account

02 · Proposals you already wrote

Every quiet proposal, asked again - and the date released if it's a no.

A proposal costs you a menu, a costing and an evening. Then it goes quiet, and it sits on your calendar as a maybe that stops you selling the date to anyone else.

We follow up by text and email in your name, on the schedule you set, until you get a yes or a no. A no is worth almost as much as a yes: it hands you back a Saturday you can still sell.

Held dates with a deadline

A provisional hold with a real release date converts better than an open-ended maybe, and it's true.

Deposit reminders

The booking isn't real until the deposit lands. We chase it so you're not the one asking twice.

Final numbers before the deadline

Head count and dietary confirmations chased on your timeline, so the kitchen isn't guessing on Thursday.

Works alongside the calendar and invoicing tools you already use. If your proposals live in a spreadsheet, that's fine too - we've started there before.

03 · Reviews and repeat work

Asked the week after, while it's still the best day of their year.

Catering reviews are worth more than in any trade we work in - nobody hands over a wedding on price alone. The trouble is the ask has to land in the right week, and by then you're three events down the road.

· Review request timed to the event, not the invoice

· Every review answered, usually within the hour

· Venue and planner referrals asked separately, in their own words

· Corporate accounts nudged when the standing order goes quiet

The venues and planners who send you work get their own thread. One good relationship there is worth more than a month of inquiries.

Six days after the event

Hi Megan - hope the honeymoon was worth the wait. Was everything on the night what you'd hoped?
It was perfect. Three people asked me who did the food.
That's the best thing you could tell us. If you've got 20 seconds, it helps us a lot: g.page/r/example
New review · 14 min later ★★★★★

Illustrative example, not a real account

Standing order · gone quiet

Meridian Group · monthly board lunch

Ordered every month for two years. Nothing since April.

“Hi - we've had the board lunch pencilled in out of habit and realized we haven't heard from you since spring. Same menu, or should I send over a few new options?”

Illustrative example, not a real account

04 · Your listing and your site

Photos, event types, and a way to reach you that isn't a form.

Catering is judged on pictures. We keep the listing stocked with recent ones, tagged by event type, with the services filled in properly - weddings, corporate, private, drop-off - so you show up for the search that matches what you actually want to cook.

On the site, the same three additions as any trade: a way to check a date, a way to text, and a number that tells us where the booking came from.

Send us photos from every event you're proud of and we'll do the rest. It's the one thing we'll keep asking you for.

Long wooden banquet table set with plates and candles under string lights at dusk before guests arrive
Buffet line with open chafing dishes, platters and stacked plates set up for an event Catering staff in black aprons plating food at a prep table behind an event

How this works

Start with one thing. Add the next when it's earned.

Same ladder for every business we work with. Most caterers start on Reputation in the quiet months and move up before booking season.

Start here

Reputation

Get found, get chosen.

  • Google Business Profile managed and kept current
  • Review requests timed to the event, not the invoice
  • Every review answered, usually within the hour
  • Your best reviews and event photos posted to social
  • Monthly report showing what moved

$397/mo

Recommended

Step 2

Reputation + Response

No inquiry sits overnight.

  • Everything in Reputation, plus:
  • Date availability answered in seconds, any hour
  • Inquiries qualified and tastings booked
  • Proposal and deposit follow-up until you get an answer
  • One inbox for calls, texts, email, and Facebook

$897/mo

Step 3

The Full Shop

Everything, running together.

  • Everything in Reputation + Response, plus:
  • Website hosting, monitoring, and unlimited edits
  • New menu and event-type pages as you grow
  • Quarterly strategy call
  • Requires a website build, see below

$1,094/mo

Website build is separate: $3,500 one time, and the finished site belongs to you whether you stay or not. Hosting is included with any monthly plan. Ongoing edits and new pages are $197/mo, optional.

Caterer questions

What kitchen owners ask us.

Will it quote an event without me?

No. It gives per-head ranges you approve and books the tasting or the call. Every real number comes from you, because a wedding quote depends on things a chat can't see.

Can it double-book my calendar?

It reads your calendar and can place a provisional 48-hour hold, which shows up as a hold and nothing else. Confirming a booking is always yours.

Does it handle allergies?

It collects and flags dietary requirements so nothing gets lost between the inquiry and the kitchen. It never promises that a dish is safe - that answer comes from your chef, every time.

Most of my work comes from venues and planners. Does this help?

Yes, and differently. Those relationships get their own follow-up thread rather than the customer sequence, and a strong review count is what makes a planner comfortable recommending you to a client they can't afford to disappoint.

We're a drop-off and corporate lunch business, not weddings.

Then the repeat-order side matters more than the proposal chase, and we'd set it up that way. Standing orders that go quiet are the biggest leak in a drop-off kitchen.

Is there a contract?

No. Month to month. Cancel any time and service runs through the month you've already paid for.

Let's see what the quiet proposals are costing you.

We'll record a short video showing where the bookings are leaking - your listing, your inquiry response, your open proposals - and send it over. No call required.

Phone 1 888-565-6168
Email info@firehorse-systems.com

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